Replay Vault offers a 30-day return window for eligible products. Items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.
Start a Return
Email Dholmes@replayvault.co before sending anything back. If your return is approved, we will provide the correct return address and instructions. Merchandise sent without prior authorization may not be accepted.
Non-returnable Items
Customized, personalized, made-to-order, final-sale, clearance, and gift-card purchases are generally not returnable unless defective, damaged, incorrectly supplied, or otherwise required by law.
Damaged or Incorrect Orders
Inspect your order when it arrives and contact us promptly if it is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue.
Refunds
Approved refunds are issued to the original payment method after the returned merchandise is received and inspected. Bank processing times may vary.